Privacy Policy

Introduction

Sheffield Boilers ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or contact us.

We take your privacy seriously and have developed this policy in accordance with the UK Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR), and other relevant data protection laws.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Complete forms on our website
• Schedule boiler installations, repairs, or services
• Subscribe to our newsletter
• Request a quote
• Contact us via phone, email, or through our website
• Sign up for a boiler care plan

This information may include:

• Name
• Email address
• Phone number
• Home address
• Property details relevant to heating services
• Payment information
• Service history

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Referring URLs
• Pages visited
• Time and date of visits
• Time spent on pages

This information helps us improve our website and provide a better user experience.

How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing Services: To install, repair, and service your boiler and heating systems
• Customer Service: To respond to your inquiries and provide support
• Communication: To contact you regarding appointments, service reminders, and emergency repairs
• Improvements: To improve our website, services, and customer experience
• Marketing: To send you information about our services, special offers, and promotions (where you have consented to this)
• Legal Obligations: To comply with applicable laws and regulations
• Business Operations: To maintain our business records and for other legitimate business purposes

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Consent: Where you have given us explicit consent to process your data for specific purposes
• Contract: Where processing is necessary for the performance of a contract with you
• Legal Obligation: Where processing is necessary for compliance with legal obligations
• Legitimate Interests: Where processing is necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means.

Sharing Your Information

We may share your personal information with:

• Service Providers: Third-party vendors, contractors, or service providers who perform services on our behalf
• Business Partners: When necessary to provide you with products or services that you have requested
• Legal Requirements: When required by law or to protect our rights, privacy, safety, or property, or that of our customers or others
• Business Transfers: In connection with a business transaction such as a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

Your Rights

Under UK data protection laws, you have certain rights regarding your personal information, including:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your personal information.
• Right to Restrict Processing: In certain circumstances, you have the right to request that we restrict the processing of your personal information.
• Right to Data Portability: You have the right to request that we transfer your personal information to another organization or to you.
• Right to Object: You have the right to object to our processing of your personal information based on legitimate interests or direct marketing.
• Rights Related to Automated Decision Making: You have the right not to be subject to a decision based solely on automated processing.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are placed on your device when you visit our website. They allow us to recognize your device and remember certain information about your visit.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

Marketing Communications

We may send you marketing communications if you have:

• Requested information from us
• Used our services
• Provided us with your details when entering a competition or registering for a promotion
• Signed up to receive our newsletter

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in any marketing email we send you
• Contacting us using the information provided in the "Contact Us" section below

Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Complaints

If you have a complaint about our use of your personal information or response to your requests regarding your personal information, you may submit a complaint to the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues (www.ico.org.uk).

However, we would appreciate the chance to address your concerns before you approach the ICO, so please contact us in the first instance.